Summary of Consumer Laws in the United Kingdom

 

• Orders can be returned within 30 days if unused

• Refunds are issued to the original payment method

• Warranty covers manufacturing defects for 1 year

 

Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Streamlines Limited Warranty.

Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract of sale either repaired or replaced free of charge. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a refund. A consumer is entitled to withdraw from the contract by returning a product that does not conform to its contract in exchange for a full refund if the consumer rejects the goods within 30 days. If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. In these circumstances, Streamlines may deduct a reasonable sum in relation to the period of use that the consumer had the goods. The primary responsibility to provide a remedy is on the seller, which would be Streamlines if the goods were purchased from the Streamlines Online Store. If the goods were purchased from a third-party reseller of Streamlines products, the primary responsibility to provide a remedy will lie with the reseller. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. For goods purchased in Scotland, these rights expire five years from delivery of the goods. A claim under UK consumer law may be made subject to the defect being present at the time of purchase.

Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6-month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer.

 

UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers:

 

Terms in relation to Goods

 

The goods will match the description given to them

The goods will be of satisfactory quality

The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time).

 

040121 consumer law matrix - UK-Scotland